Shipping policy

Shipping Policy
At Franco, we ensure that every order arrives safely and efficiently.

 

Order Processing

• All orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• Local shipments (Puerto Rico): 2–5 business days once the order has been dispatched.

• Delivery times may vary depending on location and the shipping carrier.

Shipping Costs

• Shipping costs are automatically calculated at checkout.

Order Tracking

• Once your order has been shipped, you will receive an email with your tracking number.

Incorrect Addresses

• Franco is not responsible for orders shipped to incorrect addresses provided by the customer.

• In case of an error, please contact us as soon as possible.

Delays

• We are not responsible for delays caused by the shipping carrier or circumstances beyond our control.

Undelivered Orders

• If a package is returned by the carrier, the customer will be responsible for the cost of reshipping.